Our IT service management practices combines process management and industry best practices into a standard approach that enables organizations to deliver quality IT services to meet business needs and adhere to service-level agreements. This practice addresses operational practices, from procurement and implementation to delivery of services to the business.
IT service management is a discipline for managing IT systems, philosophically centered on the customer’s perspective of IT’s contribution to the business. ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction. We strongly believe and follow the following principle when it comes to IT Services Management:
We practice and believe in the following approach ?Providers of IT services can no longer afford to focus on technology and their internal organization; they now have to consider the quality of the services they provide and focus on the relationship with customers.
IT Service Management include:
1) A process focused approach built around the following framework TQM, Six Sigma, BPM, CMMI
2) Focus on Operations Architecture and alignment of IT with Operations to produce desired results.
3) IT Portfolio Management.
4) Integrated Information Systems creation.
5) Business Analytics and Data Ware-housing.
6) Business relocation services
7) Business Processes management.
The goal of IT Service Management is to improve service by optimizing technology, controlling costs and maximizing the time and talent of an organization’s most valuable resource – its people. As such, ITIL provides an excellent vehicle for tackling the journey to service excellence. However, as a notoriously complex framework, ITIL provides the “What” not the “How to” or even “Where to start.” For this, organizations need a partner with the competency and capabilities to accelerate the ITIL journey by unifying the three critical elements of a healthy ITIL ecosystem – people, process and technology.