Our infrastructure support services or IT Facilities Management Services aim at helping businesses in managing risk and controlling costs by reducing total cost of ownership, speedy consumption standardizing support processes and letting the business concentrate on core competencies of business. These services are designed to cater to the diverse requirements of organizations for efficient monitoring and management of their infrastructure including operating systems, servers, networks, database, application, storage etc. On the whole, we optimize your IT infrastructure, maintain IT service continuity, reduce your safety risks and address staffing issues therefore helping you to manage and control your Infrastructure costs effectively.
Main features of our infrastructure support services include:
- Help Desk Management
- Network Management
- Server Management
- Security Management
- Storage Management
- Applications Management
- Back-up & Recovery Management
- Desktop Management
We deliver aforementioned services both on-site and remotely on a 24×7 basis. Our practices and procedures are based on ITIL best practices and act as the main point of user complaints and helps provide end-to-end ownership of the complaints till they are resolved.